1. You send the initial enquiry, outlining the primary requirements for the application intended to be developed, the end goals for this application, prominent characteristics and features needed, look and feel of the website, terms and conditions.
   
   
2. If the requirement specifications are not clear, then all the queries are sent to you or an phone call is initiated to get more clarity on the concerns.
   
   
3. web.expectrum.com now assigns a technical team with specialists to go through the requirements and point out any mismatches and technical incompatibilities
   
   
4. A formal quote along with a complete project proposal is sent to you which contains all the development details, proposed technology, timeline, resource required, guarantee details, project management details, non disclosure terms, payment terms etc
   
   
5. Once the quote and details are accepted and the initial payment has been received the projects enters the development and deployment phase.

Project Development and Deployment Stage

1. Subject to the established timeline of development the project is initiated and at this stage you come in contact with the project manager who will be working with you till the project is delivered.
   
   
2. The project manager establishes a complete project plan and set the key mile stones for delivery. A second round of scope clarification is done over here in case some queries remain. A fixed deadline for the project is established and a the development work on the project commence.
   
   
3. Status reports on a daily / weekly basis is sent to the customer updating the current state of the project. Weekly phone conference calls are made with customer to discuss and resolve issues which may arise from time to time.
   
   
4. If customer requires any changes are to be made to the project, web.expectrum.com clearly identifies the impact of the changes on cost and timelines and communicates to the customer. Any issues regarding to billing and deadline is also resolved and depending on the volume of change it is either set as phase 2 of the project with its own deadline or its is included in the current scope but with a different deadline as mutually agreed.
   
   
5. Upon final delivery, web.expectrum.com provides support during the acceptance testing by customer. Any issues and bugs are fixed immediately.
   
   
6. Upon acceptance of the project by customer, the final application along with necessary media and documents is handed over to the customer and the project is declared closed. web.expectrum.com does not claim any rights to the code thereafter. The application is still provided free support for a specific period as discussed.